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Product overview
Ensuring operational health
Technical Account Management (TAM) Services provide TraceLink customers with an experienced technical resource focused on maximizing each customer’s operational health and long-term technical relationship with TraceLink.
TAMs partner with you to develop action plans to address the highest impact areas of your day-to-day operations using TraceLink solutions, provide strategic technical governance of your TraceLink environment, and act as your champion to advocate for your technical needs and priorities.
TAM offers:
TAM customers
Why TAM services?
Companies across the life sciences and healthcare supply chain face immense challenges in aligning their business and supply chain operations to meet current and evolving network integration, transaction data exchange, and business processes requirements. TAM is designed for companies and teams that:
Have global supply and partner ecosystems
TAM supports global customers with large teams, high volume of transactions, complex use cases, multiple TraceLink solutions, and applications that require a higher level of attention from a technical standpoint.
Have global supply and partner ecosystems
Are spread thin or lack needed resources
TAM supports customers with smaller teams that are spread thin and may have knowledge gaps due to turnover or changing teams resulting in a lack of experience and familiarity with managing TraceLink solutions.
Are spread thin or lack needed resources
Are growing or evolving to meet patient needs
TAM supports customers expanding or changing their business with a need for an experienced technical advisor for strategic use case scenario discussions.
Are growing or evolving to meet patient needs
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- Customers who anticipate a gradual or uncertain expansion of TraceLink solutions across their business and supply network, and understand the need for an experienced technical advisor
- Customers that struggle with understanding supply chain transaction errors or experience challenges with trade partner data exchange
- Customers with high volume, complex supply networks that result in a high number of support cases, thus benefiting from an additional layer of technical guidance and oversight from a highly experienced expert who is deeply knowledgeable about their business and supply chain
- Customers with validation preparation challenges such as time management, digesting release changes, performing impact assessments or internal team communication
- Customers with growing, unique solution capability requirements seeking a strategic advocate to help them drive new enhancements
Partner voices
Building a stronger network
Hear what our customers and partners are saying about TAM services.
Hear what our customers and partners are saying about TAM services.
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