Experience
Over 30 years of experience in creating and leading global customer service and support organizations in both competitive and emerging markets.
Background
Lisa Reinhold has distinguished herself through a dynamic career trajectory, showcasing her adeptness in constructing and steering customer service organizations. Her impactful contributions are evident in her influential roles at Texas Micro Systems, PC Docs/Fulcrum, SmartBear Software, InnoCentive, Brainshark, and Hummingbird.
A transformative strategist, Lisa has consistently converted support teams into integral business components, leaving an indelible mark on revenue growth and elevating customer engagement standards within the technology industry.
Armed with a Bachelor of Science in Computer Science from the University of Florida, Lisa uniquely blends her technical prowess with a visionary approach. This synergy propels her initiatives toward operational excellence and elevated customer satisfaction. Lisa stands as a distinguished leader in global customer success, a testament to her unwavering commitment to excellence in every facet of her professional journey.
Leadership Philosophy
Dedicated to demystifying complexities and addressing challenges head-on to elevate service delivery and user experiences, fostering enduring partnerships and driving substantial business value.
Personal Motivation
Finds motivation in guiding teams to identify and address core issues, striving to exceed customer expectations and cement strong, value-driven partnerships.
I am unwavering in my dedication to crafting unparalleled customer experiences, where every interaction is not just satisfactory but truly exceptional. In the dynamic growth phase of our TraceLink services team, I recognize the paramount importance of fostering expertise to consistently deliver outstanding service in every user engagement. My passion lies in catalyzing the evolution of a support and services organization – shifting it from a reactive stance to a proactive orientation. I lead teams in addressing root causes swiftly as issues emerge, and I thrive on collaborating closely with our customers, forging trusted partnerships that not only resolve immediate concerns but also propel substantial and enduring business value."