Supply Chain Work Management for Product Recalls

Products

Manage product recalls faster and more efficiently to protect patients, accelerate reimbursement, and maintain compliance

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Product overview

Improve Recall Coordination and Visibility Through a Shared Digital Platform

TraceLink Supply Chain Work Management for Product Recalls gives pharmacies and health systems greater control and visibility into product recall management. Using a single shared platform, pharmacy teams can streamline communication between centralized recall coordinators and pharmacy staff at individual sites while leadership can monitor recall status and response activity through real-time dashboards.

With Supply Chain Work Management for Product Recalls, you can:

Protect patients by removing recalled products from inventory faster.

Reduce the time and resources required to coordinate and execute a recall.

Demonstrate adherence to internal SOPs through system-generated audit trails.

Industry challenges

Coordinating Recall Activity Across Multiple Sites Is Chaotic

The management of product recalls is scattered and disorganized, with pharmacy teams coordinating through a mix of email, spreadsheets, shared drives, and phone calls. These suboptimal tools not only lead to miscommunication, they also make it difficult to track adherence to established procedures.

Patient safety risk

The more time pharmacy teams spend recording and reporting recall activity, the less time they have to retrieve recalled product, reach out to affected patients, and perform other critical patient-facing activities.

Patient safety risk

Operational inefficiency

With many pharmacy teams already operating at their capacity, recalls further disrupt operations by creating labor-intensive, error-prone work that requires their immediate attention.

Operational inefficiency

Regulatory compliance risk

Regulatory authorities can audit an organization’s recall response at any time. Ad hoc paper-based recall management processes make it difficult to show adherence to recall response plans.

Regulatory compliance risk

Reduce recall spend

Reduce recall spend and boost efficiency

View, acknowledge, and respond to recalls at a fraction of the cost of alternative recall services, while empowering your pharmacy team to be more effective and productive.

Benefit

Spend less time on routine administrative tasks

Spend 40% less time on routine administrative work required by recall processes, freeing up pharmacy staff to work on other critical activities.

Benefit

Improve recall process adherence and compliance

With all aspects of the recall managed through a shared digital platform, you can create system-generated audit trails automatically to ensure all recall instruction and SOPs were followed.

Benefit

Enhance organization-wide recall response visibility

Gain better visibility into recall response progress across the organization with comprehensive dashboards that enable leadership to drill down into site-level activity.

Benefits

Get return credits and replacement product faster

Get reimbursement credits and replacement product faster by accelerating product retrieval and increasing visibility into recall status to aid troubleshooting.

Capabilities